Why I wrote this
It started with my father.
After my dad's stroke in 2019, our family lived through late deliveries and missed details during his rehab. One complaint led to a call from the company's CEO, and that call changed my direction.
In 2021 I opened my own DME company in Houston. I got credentialed with four payers, served patients and families, and sold the business a little over a year later. This book is everything I learned, including what I'd do differently.